Winbox MY Privacy Policy

Last Updated: July 22, 2025

Our Commitment to Your Privacy

We, Winbox MY. We take the privacy of our players very seriously and are determined to provide a safe, transparent and responsible gaming environment. This Privacy Policy describes the way we gather, process, safeguard, and disclose your personal information when you utilize our services. Being a reliable operator in the Asian market, we want to be completely open about our data practices to ensure that you can use our platform without any concerns. Accessing our site and services implies that you have read and accepted the conditions of this policy.

The Information We Collect

To provide you with a seamless and secure gaming experience, we collect various types of information.

Information You Provide to Us Directly

Account Registration Data: When you create an account, we collect essential details such as your full name, email address, contact number, and date of birth.
Identity Verification (KYC) Data: To comply with regulatory requirements, we must verify your identity. This may require you to provide a copy of a government-issued ID, proof of address (like a utility bill), and evidence of payment method ownership.
Financial Data: We collect details related to your chosen payment methods to process your deposits and withdrawals securely and efficiently.
Communications Data: We keep records of your correspondence when you contact our customer support teams via live chat, email, or other channels to resolve your queries effectively.

Information We Collect Automatically

Technical Data: We automatically log your IP address, device information, browser type and version, and login data to ensure platform compatibility and security.
Usage Data: We collect information about your activity on our platform, including your betting history, games played, site navigation patterns, and feature usage. This helps us understand player preferences and improve our services.
Cookie Data: We use cookies and similar technologies to gather information about your interaction with our website. Please see our "Cookie Policy" section below for more details.

How and Why We Use Your Information

Your information is used for specific purposes, always with the goal of enhancing your safety and experience.

To Provide and Manage Our Services

To set up, operate, and manage your player account.
To securely process your financial transactions, including deposits and withdrawals.
To verify your identity and confirm your eligibility to use our services.

To Ensure Security and Compliance

To meet our strict legal and regulatory obligations, including Anti-Money Laundering (AML) and Responsible Gaming requirements.
To actively monitor for and prevent fraudulent activity, unauthorized access, and other security threats to protect you and the integrity of our platform.

To Improve and Personalize Your Experience

To provide you with timely, professional, and effective customer support.
To analyze aggregated data to improve our platform's functionality, game selection, and overall service quality.
To provide you with marketing and promotional offers that may be of interest to you, only where you have given us your consent to do so.

Disclosure of Your Personal Information

We will never sell your personal data. We only share it with trusted third parties under specific circumstances.

With Our Service Providers: We may share information with third-party companies that provide essential operational services, such as payment processors, data analytics providers, and security partners like ThreatMatrix and iOvation.
With Regulatory and Law Enforcement Bodies: We are required to share information with official regulatory bodies (like PAGCOR and Gaming Curacao) and law enforcement agencies to comply with legal obligations, investigations, or court orders.
With Game and Platform Auditors: To verify the fairness and integrity of our games, we may share necessary data with independent auditing bodies such as BMM Testlabs and iTech Labs.

Data Security and Retention

Our Security Measures

We take the security of your data very seriously. We employ industry-standard security protocols, including 256-bit SSL (Secure Socket Layer) encryption, to protect all data transmitted between your device and our servers. Our network is protected by advanced firewalls and intrusion detection systems to prevent unauthorized access.

How Long We Keep Your Data

We retain your personal information only for as long as necessary to provide you with our services and to comply with our legal and regulatory responsibilities. If you request to self-exclude or close your account, we will retain your information for a period stipulated by regulations before it is securely deleted.

Your Rights and Choices

You have control over your personal information.

Your Data Protection Rights

You have the right to:

Access the personal information we hold about you.
Rectify any inaccurate or incomplete information.
Erase your personal information in certain circumstances.
Object to the processing of your data.
Request the restriction of processing your data.
Withdraw consent at any time where we rely on consent to process your data.

How to Exercise Your Rights

To exercise any of these rights, please contact our support team. We may need to request specific information from you to help us confirm your identity.

Managing Your Marketing Preferences

You can choose to stop receiving promotional communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting our customer support team to update your preferences.

Our Cookie Policy

What Are Cookies?

Cookies are small text files downloaded to your device when you visit a website. They help the site recognize your device and remember your preferences.

How We Use Cookies

Strictly Necessary Cookies: These are essential for the website to function correctly, enabling core features like logging in and managing your account.
Performance Cookies: These collect anonymous data on how visitors use our website, helping us improve its performance.
Functionality Cookies: These allow us to remember your choices (like language or region) to provide a more personalized experience.

Your Cookie Choices

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that blocking all cookies may prevent you from accessing certain parts of our website.

International Data Transfers

As an international company, your data may be transferred and stored in jurisdictions outside of your home country, including locations like the Philippines where our regulatory bodies operate. We ensure that any such transfers are protected by adequate safeguards and comply with applicable data protection laws.

Protection of Minors

Our services are strictly for individuals aged 18 years or older (or the legal age for gambling in their jurisdiction). We perform rigorous age verification checks (KYC) to prevent underage gambling. Any accounts found to be in use by minors will be immediately suspended and closed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us.

Email: privacy@winbox.com