Responsible Gambling

Last Updated: June 18, 2025

Your well-being is our top priority. While gambling is a form of entertainment for most, it's important to recognize the potential risks, including addiction. We are committed to empowering our players with the information and tools needed to play responsibly.

A leisure activity should never negatively impact your life. If gambling stops being fun, it’s time to get assistance.

Playing Smart Tips for Responsible Gambling

We truly value your engagement with our platform and want to ensure your experience remains positive and fun. To support this, we've outlined some personal guidelines for responsible gaming, emphasizing our care for your well-being:

Managing Your Finances with Care:

Set a gambling budget that feels comfortable for you before you start playing. Think of it as entertainment expenses.
Only use funds you're completely comfortable losing. Please, never borrow money to gamble. Your peace of mind is more important.

Being Mindful of Your Time:

Decide on a specific amount of time for your gaming sessions and make a conscious effort to stick to it.
Consider setting alarms as friendly reminders to take breaks or to conclude your play for the day. It’s important to step away and recharge.

Understanding and Respecting Your Limits:

Always remember that gambling is meant to be a source of entertainment and should not be used as a way to cope with any difficulties you might be facing.
Please know that it is absolutely okay to take a break or stop playing at any point. And remember, trying to recover losses by increasing your bets can lead to further challenges, so it's best to avoid this.

Maintaining a Healthy and Balanced Lifestyle:

We encourage you to keep gaming as one of many enjoyable activities in your life.
Ensure that your gaming activities do not negatively impact your hobbies, your valuable relationships with friends and family, or your other important responsibilities. Your overall well-being matters most.

Our Gentle Reminders for Safer Gambling

Think of gambling as a form of entertainment, like going to a movie or a concert—not as a way to make money.
Only gamble with money you can genuinely afford to lose, without it causing any financial strain.
Before you start, set clear limits for both the time you spend and the amount you might lose.
Resist the urge to chase after losses. Knowing when to stop is a sign of strength.
Please avoid gambling when you're feeling down, stressed, upset, under the influence, or not in a clear and focused state of mind.
If you ever feel that gambling is becoming a problem, please reach out for help. We care, and there are resources available to support you.

Things you should know

What is Gambling and the "House Edge"?

Gambling should always be seen as entertainment with a cost. You are risking money on an uncertain outcome for the fun of the game.

The "House Edge" is the built-in mathematical advantage that ensures the casino is profitable over time.

Because of this edge, you should never view gambling as a way to make money. It means that over the long run, the house will always have an advantage.

Common Gambling Myths vs. Facts

Myth: "I'm due for a win."

Fact: Every outcome is random and independent. Past results don't influence future ones.

Myth: "Chasing losses works."

Fact: Trying to win back lost money often leads to bigger losses. Stick to your budget.

Myth: "It's a way to get rich."

Fact: The House Edge makes gambling unsuitable for income. Play for fun, not for funds.

Recognizing Problem Gambling: Your Self-Assessment

Are you concerned about your gambling habits? Please consider the following questions thoughtfully.

Have you been losing track of time while playing?
Are you hiding your gambling from people you care about?
Is gambling affecting your finances or responsibilities?
Do you gamble to escape stress or feel better?
Have you tried to cut back but found it difficult?

If you answered "yes" to any of these questions, it might be time to take a break and speak with someone. The support groups listed below provide a secure and private environment to do so.If Yes? You Might Need Help Now!

Seeking help is a display of strength. These organizations offer free, private, and professional support around the clock.

Our Commitment to Protecting Minors

Gambling on winbox by individuals under the age of 18 is strictly prohibited and against the law. To enforce this, we have implemented rigorous age verification procedures for all user accounts.

Frequently asked questions

Is it Safe to Play Live Casino Games at Winbox Malaysia?

Yes, Winbox Malaysia employs advanced security measures to ensure a safe and secure gaming environment, protecting your data and transactions.
Can I Play Live Casino Games on My Mobile Device?

Absolutely! Our platform is fully optimised for both desktop and mobile devices, allowing you to enjoy live casino games anytime, anywhere.
What Types of Live Casino Games Are Available?

We offer a diverse range of live casino games, including blackjack, roulette, baccarat, and poker, ensuring there's something for everyone.
How Do I Deposit Funds into My Account?

You can deposit funds using various payment methods, including credit cards, e-wallets, and bank transfers, making the process convenient and secure.
What If I Encounter Issues While Playing?

Our 24/7 customer support team is always available to assist you with any problems or queries, ensuring a smooth and enjoyable gaming experience.
How Do I Withdraw My Winnings?

Withdrawals can be easily requested through your account, using your preferred payment method. The process is straightforward and secure, allowing you to access your winnings with ease.